Home/Reliability
Reliability · why it holds up

Built to work every service.

Every tool works in a quiet office. This page is about what holds up in a full sanctuary — and why.

Runs at our own church · every Friday & Sunday ~170–200 people · two services a week No app for listeners · nothing to babysit
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The pattern

Works in the demo. Falls behind in the room.

If you have evaluated tools in this category, you have probably lived the pattern: flawless at the kitchen table, and then in a full sanctuary — PA echo, a preacher who steps away from the mic, a volunteer juggling three other jobs — the captions start to drift. First seconds behind, then minutes. Nobody on the team can say why, and nobody can fix it during the service.

That failure is rarely the translation itself. It is everything around it: a phone microphone doing a soundboard's job, a setup that needs a person to remember it every week, and nothing standing behind the caption engine on its bad morning. VoxLive is built against each of those, and the rest of this page walks through them one at a time.

Where every feature runs first

Our own church, twice a week.

The people who make VoxLive run it at their own church — Solid Foundation Texas, a bilingual Russian and English congregation of roughly 170–200 on a Sunday, two services a week. The founder runs its AV team. Every feature runs on that real congregation, in a full room with a real PA and real preaching, before any other church gets it.

Cadence
Every Friday & Sunday
A typical Sunday
~170–200 people
The room
Bilingual — Russian & English
Feature policy
Our congregation first
From the case study

“VoxLive did not replace the team.”

The church's human translation team is still there, every week. VoxLive carries their work to every phone in the room and covers the languages nobody on the team speaks.

Read the case study →
Audio in

Built for the room, not the demo.

Most tools in this category get run from a phone set on the pulpit — a small microphone fighting the PA, the room's echo, and every cough in the second row. That is the single biggest reason live captions drift. VoxLive takes a clean feed instead: straight from your soundboard, or from the livestream you already send to YouTube or Facebook — the same audio your stream gets. If your livestream sounds clear, your captions have what they need.

Nothing to babysit

Connect once. It runs itself.

Point your existing stream at VoxLive one time — about five minutes, written up step by step in the livestream how-to. From then on, captions start when your broadcast starts and stop when it ends. Nobody places a phone, nobody presses Go, nobody has to remember VoxLive exists on service day.

That matters more than it sounds. The tools that fail on service day usually fail because a volunteer had to do one more thing before the service — and one week, they didn't.

The listener side

No app to break.

Your congregation opens a link or scans a QR code and picks a language — that is the whole install. It is a web page, so it works on old Androids and iPhones the same as new ones: no app to update, no version that goes stale, no account to forget. When the preacher cites a passage, the verse appears on each phone in that listener's own Bible translation. A link that opens is a link that works — this year and next year.

Designed for the bad morning

When something goes wrong, here is what happens.

Reliability is not the absence of problems — service days produce problems. It is what the product does in the thirty seconds after one shows up. Plainly:

The speech engine degrades mid‑broadcast
A standby engine takes over automatically. Captions keep flowing. Nobody in your booth touches anything.
You cross your plan limit mid‑sermon
Crossing the limit doesn't cut you off — the broadcast keeps running, and the limit applies to your next broadcast, not the one you're in. The sermon finishes.
A listener's phone drops off the Wi‑Fi
Their page reconnects on its own when the connection returns. No app to relaunch, no QR code to rescan.
A volunteer forgets to start it
There is nothing to start. Connected to your livestream, captions begin when your broadcast begins and stop when it ends.
Your building's internet goes down
Captions pause — the broadcast needs your connection, and we would rather say so here than have you find out live. When it returns, listeners are still on the page and pick up automatically.
Straight answers

What we won't promise you.

You were probably promised a lot by the last tool. Here is where we draw our own lines.

If you would rather watch it work before you run it, book a demo and we will show you live.

Questions

Reliability, answered.

What happens if our internet hiccups during a service?

Honest answer: the broadcast needs your building's connection, so if it drops, captions pause. What doesn't break is everything downstream — your congregation's phones stay on the listener page and reconnect on their own when your connection returns. Nobody rescans a QR code and nobody restarts anything. A brief blip shows up as a short gap in the captions, and then they continue.

What if the caption engine has an outage mid-service?

VoxLive does not depend on a single speech engine. If the engine serving your broadcast degrades or goes down, a standby engine takes over automatically, mid-broadcast — captions keep flowing, and nobody in your booth has to do anything. Most of the time you will not know it happened until you read about it later.

Will we get cut off mid-service if we hit our plan limit?

Crossing your plan limit doesn't cut the broadcast you're in — it keeps running, and the limit applies to your next broadcast, not the one in progress. If you cross it during a sermon, the sermon finishes, and you deal with the limit afterward.

Do new features go to paying churches first?

No. Every feature runs at our own church first — Solid Foundation Texas, a bilingual Russian and English congregation of roughly 170 to 200 on a Sunday, two services a week, with the founder running its AV team. A feature has to hold up on our own congregation, on real Friday and Sunday services, before any other church gets it.

$5 First Sunday

Prove it in your room.

No page can tell you how a tool behaves in your building — only your own room can. The First Sunday pass unlocks the whole product for one full service for $5 — refunded if it doesn't work in your sanctuary.

No app for your congregation. Works with the livestream you already run.