Terms of Service.

Last updated · May 29, 2026

These Terms of Service ("Terms") are a binding agreement between you and VoxLive LLC, a Texas limited liability company ("VoxLive," "we," "us," or "our"), governing your use of the VoxLive platform and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy. If you don't agree, don't use the Service.

1. The Service

VoxLive is a browser-based live translation and captioning platform for churches and similar organizations. It provides a studio broadcaster page, a multilingual listener page, and an optional pulpit mic feed. Specific features depend on the plan you subscribe to; see the pricing page for details.

2. Accounts

You must register an account to use the Service. You agree to:

• Provide accurate, current information during registration
• Keep your password secure and not share your account with others
• Notify us promptly if you suspect unauthorized access to your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old, or have the permission of a parent/guardian who agrees to these Terms on your behalf. We reserve the right to refuse service, close accounts, or cancel registrations at our sole discretion, subject to the Refund Policy.

3. Acceptable use

You may not use the Service to:

• Violate any applicable law, regulation, or third-party right
• Broadcast content you do not have the right to distribute (copyrighted audio without license, confidential content without consent)
• Harass, defame, or knowingly transmit false or misleading content
• Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
• Interfere with, overload, or disrupt the Service or its infrastructure
• Reverse-engineer, decompile, or attempt to extract the source code or underlying models used by the Service
• Resell, sublicense, or redistribute the Service to third parties without a written agreement
• Broadcast content that is obscene, incites violence, or is illegal in your jurisdiction

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

4. Subscriptions, billing, and cancellation

Paid plans are billed in advance on a monthly or annual basis. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method on the recurring schedule you selected.

• Auto-renewal: Subscriptions renew automatically at the same plan until you cancel. You can cancel at any time from your account settings or the Customer Portal.
• Plan changes: You may upgrade or downgrade at any time. Upgrades take effect immediately (prorated); downgrades take effect at the end of the current billing period.
• Price changes: We may change pricing for existing plans with at least 30 days' notice by email. Continued use after the change takes effect means acceptance of the new price.
• Refunds: See our Refund Policy.
• Failed payments: If payment fails, we retry per Stripe's standard retry schedule. Accounts with unresolved payment failures may be downgraded to the free tier.

5. Usage limits

Each plan includes a monthly cap on broadcast hours, target languages, and listeners (see pricing). Exceeding your cap does not interrupt an active service — ongoing broadcasts complete — but starting a new broadcast while over quota requires an upgrade. Broadcast time is measured from when a listener joins a live session to when the session ends or the broadcaster disconnects.

6. Content you transmit

You retain all rights to the audio, captions, translations, and other content you broadcast through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to process Your Content solely to provide the Service to you (transcribe, translate, stream to listeners, and log usage). We do not sell, share, or repurpose Your Content for any other purpose. See the Privacy Policy for specifics on what we retain and for how long.

7. Third-party services

The Service integrates with third-party providers to power payments, speech-to-text, translation, real-time audio delivery, and analytics. Use of the Service necessarily involves data passing through those providers under their own terms and privacy policies. We choose providers with solid security track records and act as the data controller for your information; providers act as data processors. Their outages or policy changes may affect the Service; we'll notify you of material changes that affect your plan.

8. Availability, accuracy, and "as-is" disclaimer

We work hard to keep the Service reliable but make no guarantee of uninterrupted availability. Service may be unavailable due to maintenance, third-party outages, network conditions, or events outside our control. We provide the Service "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Captions and translations are generated automatically and may contain errors, omissions, or mistranslations. They are provided for convenience only, are not a verbatim or official record of any broadcast, and must not be relied upon where accuracy is critical — including legal, medical, financial, safety, or doctrinal matters. You are responsible for verifying any information before relying on it. We make no warranty as to the accuracy, completeness, or fitness of any caption or translation.

Nothing in this section limits rights you have under applicable consumer-protection law that cannot be excluded.

9. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Service.
• Our total aggregate liability for any claim arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100 if you paid nothing.
• You agree that any claim must be brought within one year of the event giving rise to the claim, or it is permanently barred.

10. Indemnification

You agree to indemnify and hold VoxLive and its members, officers, employees, and agents harmless from any third-party claim arising out of Your Content, your violation of these Terms, or your misuse of the Service.

11. Termination

You may terminate your account at any time by canceling your subscription and deleting your account from settings. We may terminate or suspend accounts for violation of these Terms or our Acceptable Use rules, or if we discontinue the Service. On termination, access to the Service ends and your data is deleted per the Privacy Policy.

12. Changes to these Terms

We may update these Terms to reflect product, legal, or business changes. Material changes will be announced to active users by email at least 14 days before taking effect. Continued use after a change means acceptance. If you don't accept the change, you may cancel your subscription before it takes effect.

13. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. Any dispute that cannot be resolved informally will be resolved in the state or federal courts located in Texas, USA, and you consent to the personal jurisdiction of those courts.

Nothing in this section removes rights you may have under mandatory local consumer-protection law.

14. Entire agreement

These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and VoxLive regarding the Service. If any provision is found unenforceable, the rest remains in effect.

15. Contact

Questions about these Terms? Contact VoxLive LLC, a Texas limited liability company, at [email protected].